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Senior Product Manager & Lead Designer @ Press Ganey

2025 to Present

DESCRIPTION
My team works on the Wootric CX platform (owned by Press Ganey) that focuses on surveying customers and using AI-tools to digest the big data and close the loop. I currently lead the design and product vision for this platform.

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TITLE
Lead Product & Design @ Wootric (acquired by InMoment)

Nov 2015 to 2025

DESCRIPTION
Wootric (a InMoment company) is a CX platform that reaches millions daily with AI-driven LLM-powered reporting tools. I was the Lead Designer and basically ran product management for 10 years.

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CEO @ Yellow

2015

DESCRIPTION
Co-founded Yellow Systems, a consulting group specializing in engineering, design, and product management for rapidly scaling tech companies.

Yellow

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Product & Design Consultant @ Asaan

DESCRIPTION
Asaan combined Tinder type engagement with shopping. As you like new items and shop, the AI will continuously learn and suggest products more inline with your tastes.

Dribbble

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Lead Product Designer @ Bliss

Jan 2015 to Nov 2015

DESCRIPTION
Automated Technical Debt Management System. Grew our paying customer base 500%. Developed tools for Engineering managers to evaluate the performance and quality of developers code. It was a highly complex problem where management has always had little visibility.

BlissAI.com

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PM and Head of Customer Service @ Vacatia

Aug 2013 to Jun 2014

DESCRIPTION
Managed features from spec to implementation. Also headed Customer Service technology where I created processes/automation around Zendesk (our Customer Service platform). As a result: (1) User satisfaction went up (2) Ticket response time went down (3) Vacatia had metrics to measure our Customer Service team and improve ourselves.

Vacatia.com

TITLE
UI/UX Lead & Product Manager @ Enthuse

Dec 2010 to Jul 2013

DESCRIPTION
Lead Design and managed product for an incredible sports-loyalty app startup based in SF. Enthuse negotiated relationships with the top colleges in the country to use Enthuse to increase student-team loyalty. Responsibities included (1) Managed a team of internal and external (France, Indonesia, Australia, Boston, etc.) resources. (2) Web & Mobile Prototyping (3) Working extensively with CEO and Board to shape product and business strategy. (4) Agile development and technical spec writing (5) Lead team from conception to close.

Tech Crunch